Return & Refund Policy

At HELD, we want every order to arrive just as it should. If something isn't right, we're here to help make it right.

Cancellations and Order Changes

If you need to cancel your order or correct your shipping address, please contact us as soon as possible at Myheld@mail.com.

Cancellation and address-change requests must be made within 12 hours of placing your order. Because orders may enter preparation quickly, changes and cancellations cannot be guaranteed.

Returns

Because our teas are consumable products, we generally cannot accept returns for change-of-mind purchases.

This does not affect any rights you may have under applicable consumer protection laws.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains an incorrect item, or does not arrive, please contact Myheld@mail.com with your order number and a description of the issue.

For damaged or incorrect items, we may request photographs to help us review your concern.

Once reviewed, we'll work toward an appropriate resolution, which may include a replacement or refund.

Refunds

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Shipping Address Accuracy

Please double-check your shipping address before completing checkout. Once an order has entered fulfillment or shipped, we may be unable to make changes.

Contact Us

For questions about your order, cancellations, or refunds, please email:

Myheld@mail.com

We're here to help make your experience with HELD a thoughtful one.