Terms of Service

Last updated: October 8, 2026

OVERVIEW

Welcome to HELD. This website and online store are operated by HELD, a Minnesota sole proprietorship operating under a registered assumed name. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to HELD.

HELD offers this website, including all information, tools, products, and services available through it, to you, the customer, conditioned upon your acceptance of these Terms of Service.

Our store is powered by Shopify, which provides the ecommerce platform enabling us to sell our products and services.

By visiting our website, browsing our products, or making a purchase, you engage with our services and agree to be bound by these Terms of Service and the policies referenced herein, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms carefully before accessing or using our website. If you do not agree, you should not use our services.

We reserve the right to update these Terms as described in Section 24.

Nothing in these Terms excludes rights or protections that cannot legally be waived.

SECTION 1 — ACCESS AND ACCOUNT

By using our services, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have obtained any necessary parental or guardian consent.

You agree to provide accurate, current, and complete information when placing orders or creating an account.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.

You agree to notify us promptly if you suspect unauthorized account access or a security breach.

We may suspend or restrict access when reasonably necessary to address fraud, security threats, unlawful conduct, or material violations of these Terms, subject to applicable law.

SECTION 2 — OUR PRODUCTS

HELD offers packaged tea products and may introduce additional products or collections.

We make reasonable efforts to accurately display product descriptions, packaging, colors, and other details. However, appearances may vary due to screen settings, supplier packaging updates, or other reasonable variations.

Product availability is subject to change without notice.

We reserve the right to limit quantities, discontinue products, or modify product offerings, subject to our obligations regarding accepted orders.

Customers are responsible for reviewing product descriptions, ingredients, allergen information, and preparation instructions before consumption.

Some tea products contain caffeine. Please review the specific product information before purchasing or consuming any tea.

Our products are intended for ordinary beverage consumption and are not marketed as treatments or cures for medical conditions.

Nothing in this section limits applicable product safety requirements or consumer rights.

SECTION 3 — ORDERS

By placing an order, you offer to purchase the products selected at the prices and under the conditions displayed during checkout.

We may accept, decline, or cancel orders for legitimate reasons, including product unavailability, payment issues, suspected fraud, or material errors in product or pricing information.

If payment has been collected for an order we cancel, we will provide an appropriate refund.

Please review your order information carefully before completing checkout.

Cancellations and address changes: Requests must be submitted within 12 hours of placing an order. We will make reasonable efforts to accommodate requests received within that period, but changes and cancellations are not guaranteed, particularly once processing or fulfillment has begun.

Due to the nature of consumable tea products, we generally do not accept change-of-mind returns, except where required by applicable law.

Damaged, incorrect, or missing orders are handled in accordance with our Return & Refund Policy.

For assistance, contact Myheld@mail.com.

SECTION 4 — PRICES AND BILLING

Unless otherwise indicated, prices are displayed in United States dollars.

Product prices may change without notice. Any change will not ordinarily affect an order already accepted by HELD.

Applicable taxes, shipping charges, and other required fees will be presented during checkout.

You agree to provide accurate billing, contact, and payment information.

By submitting an order, you authorize the applicable payment processor to charge your selected payment method for the total amount shown at checkout.

Payment processing may be provided through Shopify Payments or other authorized payment providers.

We reserve the right to correct pricing or billing errors in accordance with applicable law. Where an error materially affects an order, we may contact you to provide appropriate options.

SECTION 5 — SHIPPING AND DELIVERY

HELD operates as an online retailer and uses third-party fulfillment partners, including DripShipper, to prepare and ship customer orders.

Orders are prepared after payment processing and fulfillment release. Please allow additional processing time before shipment while we coordinate order fulfillment. Business days exclude weekends and holidays.

Following processing, shipping transit generally requires an additional 1–5 business days.

The estimated overall delivery period is approximately 5–15 business days after purchase, including order processing, preparation, and transit. These are estimates, not guaranteed delivery dates.

Shipping timelines may be affected by fulfillment operations, carrier delays, weather, holidays, or other circumstances outside our reasonable control.

Shipping charges and any applicable complimentary-shipping offers will be disclosed at checkout. The shipping options and charges presented at checkout govern the order.

Customers are responsible for entering accurate shipping information.

Requests to correct shipping information should be sent to Myheld@mail.com within 12 hours of ordering. Corrections cannot be guaranteed once fulfillment begins.

If your order is damaged, incorrect, delayed, or missing, please contact us with your order number and a description of the issue. Photographs may be requested when appropriate.

We will review the circumstances and determine the appropriate resolution, including a replacement or refund where warranted or required by law.

Additional information is available in our Shipping Policy and Return & Refund Policy.

Nothing in these Terms limits rights or remedies available under applicable consumer protection laws.

SECTION 6 — INTELLECTUAL PROPERTY

The content and materials displayed on this website, including original text, branding, logos, graphics, photographs, designs, and other creative materials, are owned by HELD or used under appropriate authorization.

Such materials may be protected by copyright, trademark, and other intellectual property laws.

You may access and use the website for lawful personal shopping and informational purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected materials without permission from the applicable rights holder, except as permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools, applications, or services over which we do not exercise direct control.

Such tools may be provided on an “as available” basis and may be governed by separate terms established by their providers.

You acknowledge that your use of optional third-party tools is at your discretion.

We are not responsible for the independent acts or omissions of third-party providers except to the extent required by law.

We may introduce new features, tools, or services in the future. Unless otherwise stated, those features will be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, or resources.

We do not control the content, availability, security, or independent practices of those third parties.

Your use of third-party websites and services may be subject to their own terms and privacy policies.

We encourage customers to review those policies before submitting information or completing transactions with third parties.

Questions about purchases made directly from third-party businesses should be directed to those businesses.

Nothing in this section excludes liability that cannot legally be excluded.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

HELD is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with HELD. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and HELD, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with HELD.

SECTION 10 — PRIVACY POLICY

Your use of our services is subject to our Privacy Policy.

Our Privacy Policy explains how personal information is collected, used, disclosed, stored, and otherwise processed in connection with our website and business operations.

Information may be processed by Shopify, payment providers, fulfillment partners, and other service providers where necessary to operate our store, complete transactions, fulfill orders, and provide customer support.

Your information may also be subject to Shopify's applicable privacy practices when Shopify acts independently in providing its services.

Please review our published Privacy Policy for additional information about privacy rights, choices, and contact procedures.

SECTION 11 — FEEDBACK AND SUBMISSIONS

If you provide feedback, reviews, ideas, suggestions, photographs, or other materials to HELD, you represent that you have the necessary rights to submit that content.

Unless otherwise agreed, you grant HELD a nonexclusive, worldwide, royalty-free license to use, reproduce, display, and adapt voluntarily submitted content for legitimate business purposes, subject to applicable law and our Privacy Policy.

You agree not to submit content that is unlawful, misleading, defamatory, infringing, abusive, or otherwise violates the rights of others.

We may remove or decline to publish content that violates these Terms or applicable law.

We are not obligated to compensate customers for unsolicited suggestions unless separately agreed in writing.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions.

Such errors may relate to product descriptions, pricing, availability, promotions, shipping charges, processing times, or other information.

We reserve the right to correct errors and update information when reasonably necessary.

Where an error materially affects an existing order, we may contact the customer to explain the issue and provide appropriate options, including cancellation and refund when applicable.

We are not obligated to update every item of information on the website except as required by law.

SECTION 13 — PROHIBITED USES

You may not use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited conduct includes:

Violating applicable laws or regulations.

Infringing intellectual property or privacy rights.

Submitting false, misleading, or fraudulent information.

Harassing, threatening, or discriminating against others.

Introducing viruses, malware, or other harmful code.

Attempting unauthorized access to accounts, systems, or data.

Interfering with website security or functionality.

Using automated systems to disrupt services or obtain unauthorized information.

Circumventing reasonable security measures.

Engaging in fraudulent purchases or payment activity.

We reserve the right to restrict or terminate access for violations of these requirements, subject to applicable law.

SECTION 14 — AUTOMATED AGENTS

Automated software, bots, artificial intelligence agents, and other automated systems accessing our services must comply with applicable laws, these Terms, and reasonable technical restrictions.

Automated access must not compromise security, interfere with website operation, misuse customer information, or initiate unauthorized transactions.

We may restrict automated activity that creates security, operational, or fraud-related risks.

Authorized integrations and services may operate under their applicable agreements.

Nothing in this section prohibits activity protected by applicable law.

SECTION 15 — TERMINATION

These Terms remain effective unless terminated by you or HELD in accordance with their provisions.

You may discontinue using our services at any time.

We may suspend or terminate access to the website for material violations of these Terms, suspected fraud, unlawful activity, or security threats.

Termination does not eliminate payment obligations, rights, or responsibilities arising from transactions completed before termination.

Provisions that by their nature should survive termination will remain effective to the extent permitted by law.

SECTION 16 — DISCLAIMER OF WARRANTIES

Except as expressly stated or required by applicable law, our website and related digital services are provided on an “as is” and “as available” basis.

We do not guarantee that access to the website will be uninterrupted, error-free, secure against every possible threat, or available at all times.

We do not warrant that all information displayed through the website will always be complete or free of technical errors.

To the maximum extent permitted by law, HELD disclaims implied warranties relating to website functionality, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement, where such disclaimers are legally permitted.

Nothing in this section excludes statutory product warranties, remedies for defective or unsafe goods, or other consumer rights that cannot legally be waived.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, HELD and its service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of our website or services where such limitations are legally enforceable.

These limitations may include claims involving interruptions, technical errors, lost data, or inability to access website features.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury, defective products, or other matters to the extent such liability cannot lawfully be excluded or limited.

Any limitation of liability will apply only to the extent permitted by applicable law.

Your statutory consumer rights remain unaffected.

SECTION 18 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless HELD and its authorized representatives from third-party claims, damages, liabilities, and reasonable legal expenses arising from your unlawful conduct, infringement of third-party rights, or material breach of these Terms.

This provision does not require you to indemnify HELD for its own negligence, misconduct, legal violations, or other liability that cannot lawfully be transferred.

Any indemnification obligation is subject to applicable law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue in full force and effect to the extent permitted by law.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with our published policies and any additional terms expressly applicable to particular services, constitute the agreement governing your use of our website and services.

These Terms supersede prior understandings concerning the same subject matter, except where applicable law requires otherwise.

Any ambiguity will be interpreted in accordance with applicable law.

Nothing in this section excludes representations, warranties, or consumer protections that cannot legally be excluded.

SECTION 21 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law.

HELD may assign its rights and obligations in connection with a lawful sale, transfer, or restructuring of the business, subject to applicable law.

Any assignment will remain subject to customers' legally protected rights.

SECTION 22 — GOVERNING LAW

These Terms of Service and any separate agreements through which we provide services shall be governed by and construed in accordance with the laws of the State of Minnesota, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in this section deprives customers of mandatory consumer protections or legal remedies available under applicable law.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only.

They do not limit, expand, or otherwise affect the interpretation of these Terms.

SECTION 24 — CHANGES TO TERMS OF SERVICE

We reserve the right to update, modify, or replace these Terms by posting a revised version on our website.

The current version will include a last-updated date.

Changes will apply prospectively unless otherwise permitted by law.

Where required, we will provide additional notice or obtain consent before changes take effect.

It is your responsibility to review the Terms periodically.

Continued use of our services after revised Terms take effect may constitute acceptance where permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service, products, orders, shipping, cancellations, refunds, or replacements may be directed to:

HELD

Email: Myheld@mail.com

Business Mailing Address:

7362 University Ave NE, STE 310-5 Fridley, MN 55432 United States

HELD operates as a Minnesota sole proprietorship under a registered assumed name.

HELD is an online retail business that uses third-party fulfillment partners to prepare and ship customer orders. HELD does not operate a customer-facing retail location.