Shipping Policy

At HELD, every order is a moment worth looking forward to. Here's what you can expect while yours is on its way.

Order Processing

Orders are prepared after payment processing and fulfillment release. Please allow additional processing time before shipment while we coordinate order fulfillment.

Business days exclude weekends and recognized holidays. Processing times may vary depending on order volume and fulfillment conditions.

Shipping & Delivery

Once your order ships, standard delivery generally takes an additional 1–5 business days.

Please allow approximately 5–15 business days after purchase for your order to arrive, including order processing, preparation, and transit.

Delivery estimates are not guarantees. Carrier delays, holidays, weather, and other circumstances may affect arrival times.

Shipping Costs

Standard shipping is complimentary for eligible U.S. orders.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Tracking Your Order

When tracking information becomes available, you'll receive a shipping confirmation with details to follow your order.

Shipping Address Changes

Please review your shipping address carefully before completing checkout.

If you need to request a correction, contact us at Myheld@mail.com within 12 hours of placing your order.

We cannot guarantee changes once an order has entered fulfillment.

Delayed or Missing Orders

If your order hasn't arrived within the expected delivery window, please contact us with your order number.

We'll help investigate the shipment and determine the appropriate next steps.

Contact Us

For shipping questions or assistance with an order, reach us at:

Myheld@mail.com

Thank you for making room for a moment with HELD.